MAY 30, 2013 SAN FRANCISCO, CALIFORNIA | FOUR SEASONS HOTEL
Over the last decade, B2B companies have leveraged data, analytics and automation to dramatically accelerate customer acquisition efforts from marketing through sales. But since so many companies now depend on subscription, transaction or other forms of ongoing revenue, customer acquisition is just the beginning of the story.
WHOWILL BE THERE
Over 200 executives from industry leading organizations will share best practices on developing a customer-centric culture across the entire organization, and how their companies are organizing, planning, staffing, training, analyzing, cost justifying and automating Customer Success efforts.
At Pulse 2013, CustomerSuccess.org is bringing together the industry's leading innovators in cloud computing, SaaS, software, advertising and other B2B products and services to discuss Customer Success strategies that can help companies proactively manage retention, reduce churn and identify upsell opportunities within the customer base.
• Hear from leading CEOs, CFOs and investors on how Customer Success fits into company value creation.
• See Customer Success and Sales execs at high-growth companies present case studies about managing Customer Success teams, reducing churn, leveraging surveys and driving up-sell.
• Network with peer CEOs, VPs of Customer Success and Sales and Customer Success Managers at other innovative companies.
WHEN AND WHEREIS PULSE
We hope that you'll join us on Thursday, May 30th at the Four Seasons Hotel in San Francisco, California from 9:00 AM to 6:30 PM and help define the future of this developing industry.
Author of Crossing the Chasm
VP Customer Success Intacct
Partner Sequoia Capital
VP Customer Success Oracle
SVP, Sales Marketo
VP Customer Success Box
Principal William Blair
Principal Sixteen Ventures
General Partner Accel Partners
Global Client Success Services Cornerstone OnDemand